If you've worked with a billing company before, you know that missing information can be a big hang up for your team.
Considerable back and forth over emails, lost messages, and repeated questions. It can make you feel like you work for the billing company instead of the other way around.
Anagram seeks to prevent this by developing an in-house communication tool that is built specifically to handle missing information.
Our missing information policy is that we will exhaust any and all possible avenues to track down this information ourselves in your PM system. If we really need to reach out, your states-based account manager will send you a message using our inquiries tool.
Inquiries will sit in the inquiries tool until they are answered by a member of your team and completed by one of our account managers.
The chart below shows the different actions taken depending on how long an inquiry has been left open.
Time Frame | Action Taken |
After 24 hours | We will send your team a notification email alerting you to the message.
One message is sent per day, regardless of how many open inquiries there are. |
After 10 days | Notification will be sent to your team member and a manager listed on the account. |
After 20 days | Notification will be sent to your team member, a listed manager, and the listed account administrator. |
After 30 days | The claim in question will be adjusted off and placed on your monthly report. |
The point is not to adjust off these claims; the point is to ensure that you are aware of a breakdown of communication sooner rather than later and ensure that your AR does not stack up and always reflects payments owed by the insurance companies and not denials or rejections for missing information.