Some insurance carriers have plans with bundled benefits that are presented as a package deal. A common bundled benefit is the Contact Lens Exam and Contact Lenses package. This benefit includes a contact fitting and contact materials.
Please Note: Bundled benefits are a one-time use service. Think of these as a use it or lose it package. The plan will only reimburse the services rendered on that day.
For example: If the patient comes in for their fitting and doesn’t purchase the contacts, the coverage will only go towards the fitting and cannot be rolled over. If they want their reimbursement to go towards the fitting and contact, it must be on the same claim with the same date of service.
What you can do: Many of our customers choose to have patients pay for their fitting cash, and take FULL advantage of their contact lens reimbursement when they go to buy materials. Educating your patients about their benefits is a plus that helps your office build trust with patients and patients understand that you are looking out for their best interest.