Once you've verified benefits and submitted a claim, we automatically generate and send claims to the vision plan. It's important to understand how (1) claim status and (2) claim follow up works.

Typical time from claim submission to reimbursement is roughly 3-4 weeks. This heavily depends on the time of year and the vision insurer.

There are a number of statuses that indicate where the claim is in its process:

While we are able to handle the submission of claims, determining the EoB and final outcome of the claim is very difficult. We must therefore rely on the patient or provider to inform us of the final claim outcome and cannot follow up on the status of claims for you.

Before you begin filing claims with AOB, you should always update your patient paperwork to clarify your policies regarding discrepancies from vision plan reimbursements.

If this claim is not paid (or not paid in full), we recommend that you write off any discrepancies.

The patient can easily determine the status of their claim. Additionally, you can help patients by walking them through how to follow up on their claims.